Return

RETURN AND EXCHANGE POLICY

It is Simple to return or exchange your item

Please contact us by email info@rac3shop.co.uk to get your Return Merchandise Authorization (RMA) number (which must accompany all returns and exchanges).

Please note: the cost to ship a return and/or exchange item is the responsibility of the buyer.

 

Return and Exchange Policy Details

 

  • Refunds will be credited by the same method in which items were originally purchased, provided the item is returned within 30 days of purchase.
  • All products being returned must be returned in original, unopened packaging and must not be used, unless being returned due to manufacturing defect. RAC3 Shop reserves the right to decline a return request on opened and/or used.
  • The customer will be responsible for shipping the item back to RAC3 Shop Store prior to any refund being issued. Customer is also responsible for shipping costs associated with product return. Place/write the RMA Number on the outside of the box.
  • For exchange requests, customer is responsible for shipping costs associated with product return. RAC3 Shop will pay cost for shipping of the replacement merchandise.
  • After return item we must recommend that customer obtain, from your shipper, tracking numbers on returned merchandise. RAC3 Shop cannot be responsible for lost or missing return packages.
  • Returns or exchanges will not be processed without an RMA Number. You may request a RMA Number via email info@rac3shop.co.uk 
  • Please ensure package is being sent to correct address for all returns and exchanges:

 

RAC3 Shop

LUSH Bird Barking Unit 14, 113 River

Road Barking IG11 0EG

united Kingdom

Email: info@rac3shop.co.uk

Cell: +44 7983 499 438

 

  • To ensure timely resolution of issues, shortages or receiving the wrong item needs to be reported within 10 days of order receipt.
  • Returns will be processed within 3 business days of arrival at our warehouse.
  • RAC3 Shop Customer Service will send an email notification once your refund has been processed. Please allow up to 14 days for your refund to appear on your bank statement, as bank processes for applying credits vary by institution. Please note that refunds will be issued to the original method of payment.
  • This policy does not cover normal wear and tear that results from the use of our products.
  • Returns and exchanges of items that were not purchased through RAC3 Shop Store cannot be returned through these processes. Please contact the original retailer of purchases for instructions on exchanges and returns.

 


Please email info@rac3shop.co.uk if you have any questions regarding returns or exchanges.